Refund policy

Returns & Exchanges

At Felt, every order is prepared with care and attention to detail, and we want you to love what you receive! While we do not offer refunds to the original form of payment, eligible non-custom items may be returned for store credit. Because many of our items are customized or made especially for you, custom and personalized items are final sale.

Custom & Personalized Items

Items that have been customized, personalized, embroidered, engraved, branded, or otherwise made specifically for you are final sale and cannot be returned or exchanged.

If something isn’t right with your custom item, please reach out to us. We’re always happy to take a look and do our best to make it right.

Non-Custom Items

Eligible non-custom merchandise may be returned or exchanged within 14 days of delivery. Items must be unworn, unused, and in their original condition with tags attached.

Approved returns will be issued as store credit, and exchanges are subject to availability.

Return shipping costs are the responsibility of the customer, and Felt Boutique is not responsible for return packages that are lost or missing in transit.

Sale Items

All sale items are final sale and are not eligible for return or exchange.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please let us know so we can take care of it. Including your order number and photos of the item will help us resolve the issue as quickly as possible.

Start a Return or Get in Touch

To start an eligible return or exchange, report an issue with your order, or ask us a question, email support@shopfelt.com before sending any items back.

We want you to love what you ordered and are always happy to help!

Return Address
Felt Boutique
204 E Main St
Fredericksburg, TX 78624